Privacy & Policy

Juno Clinic knows that You care about how information about You is used and shared and We appreciate Your trust in us to do that carefully and sensibly.

This Privacy Policy (“Privacy Policy”) explains how We collect, use, share, disclose and protect Personal Information (defined hereinbelow) about the Users of the Services. We created this Privacy Policy to demonstrate our commitment to the protection of Your privacy and your Personal Information.

Your use of and access to the Services is subject to this Privacy Policy and our Terms and Conditions. The Privacy Policy is part of our Terms and Conditions accessible at https://www.juno.clinic/terms-and-conditions. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms and Conditions. By accepting our Privacy Policy during registration, or by visiting the Site and/or using the Services, you expressly consent to our collection, use, and disclosure of your Personal Information (as defined below) in accordance with this Privacy Policy.

This Privacy Policy is published in compliance with, inter alia:

• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

When you use our Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

Our Privacy Policy will inform you of our policies, processes and procedures regarding the collection, use, and disclosure of the information that we collect and receive from You, the users of our platform through our website, www.Juno Clinic.com (the “Site”).

Juno Clinic facilitates the Counselor Services as is more particularly stated in our Terms and Conditions. When You use the Platform, Juno Clinic has access to, and in many cases will monitor, your usage of the Platform as you send and receive Content. By using the Platform, you agree that Juno Clinic may collect, use, and disclose information you provide during your use of the Counsellor Services as set forth in this Privacy Policy. We may need to provide you with certain communications, such as appointment reminders, service announcements and administrative messages. These communications are considered part of the Platform and your Account, which you may not be able to opt out from receiving. This Privacy Policy applies only to information that you provide to us through the use of the Platform.

As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, and using or handling information in any way, including, without limitation, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates or with Counsellors within India or anywhere else in the World.

To let us operate the Platform effectively and to let you use the Platform, including the Provider Services, we have to collect and use some information from you (the "Personal Information"). You may decide which Information, if any, you would like to share with us but some functions of the Platform may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Personal Information that we might collect would include things like your name, phone number, gender, occupation, hometown, personal interests, credit card or other billing information, your email address, postal addresses, website URLs, certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a Counsellor, Your physical, physiological, psychological and/or mental health condition, your medical history and/or other such additional information required by the Counsellor which may include, but is not limited to, information of a clinical nature, previous health records, family background, etc., to enable the Counsellor to better understand your condition and tailor your appointments/sessions accordingly), and any other information or data that you provide when using the Services. If you communicate with us by, for example, email, facsimile, video conference, phone and/or letter, any information provided in such communication may be collected as Personal Information.

Juno Clinic may contact you to cancel, schedule or reschedule appointments via phone. By providing your contact information, you give your consent to Juno Clinic to leave voice messages or speak with third parties at the phone numbers provided by you. Such contact by Juno Clinic will not divulge your personal/protected health information and will be limited to confirmation or rescheduling of appointments with Counsellors. If you wish to opt out of such communications, please contact customer services at support@juno.clinic.

The main reason we collect Personal Information from you is to provide you a safe, smooth, efficient, and customized user experience. The collection of Personal Information also enables our users to establish a user account and profile that can be used to interact with Counsellors and other users through the Site. We only collect Personal Information we consider important to achieve that goal. You always have the option not to provide some, or any, by either choosing not to become a registered user of the Services, or else by skipping the particular feature of the Platform for which the Personal Information is being collected. You can use some of the features anonymously, but once you become a registered user of the Platform, we will ask you to provide Personal Information, such as:

• Name, Contact and identity information (e.g., email address and phone number)
• Billing information (e.g., credit card number)
• Health information (e.g., date of birth, past health history, allergies)
• Other personal information as may be required

You are under no obligation to provide us with this Personal Information. We use your Personal Information to administer your inquiries. You may change some of the information that you provide. Please see “Changing or Deleting Your Information” below for further information.

Some of the Personal Information we collect from you is unrelated to your receipt of Counsellor Services from Counsellors. Examples of how we may use your Personal Information include, but are not limited to, the following:

• Enable you to easily navigate the Services;
• Resolve service and billing problems via telephone or mobile or email;
• Troubleshoot technical problems;
• Bill any amounts due from you;
• Better understand users’ needs and interests;
• Personalize your experience;
• Detect and protect us against error, fraud, and other criminal activity;
• Enforce our Terms and Conditions;
• Provide you with system or administrative messages, and as otherwise described to you at the time of collection;
• Provide you with further information and offers from us that we believe you may find useful or interesting.

We will at all times maintain the privacy and integrity of your protected health information (“PHI”). PHI is information about you that may be used to identify you (such as your name, or address), and that relates to (a) your past, present, or future physical or mental health or condition, (b) the provision of health care to you, or (c) your past, present, or future payment for the provision of health care. In providing the Services, we will receive and create records containing your PHI, and may use it to assist you in scheduling appointments, remind you of upcoming or follow-up appointments, inform you of cancelled appointments, bill amounts due for health care services provided by a Counsellor under the Counsellor Services or the Site, develop and conduct surveys with you to assist in providing you better Services, conduct our management and administrative activities, and otherwise as stated in this Privacy Policy.

When you use the Site, our servers or servers of third party services automatically record information that your browser sends ("Log Data"). This Log Data may include, but not limited to, information such as your computer, Internet Protocol address ("IP"), pages that you visit and the time spent on those pages, actions that you take and other statistics. We may use this information, either by itself or in conjunction with other information for the following purposes:

• Monitor, analyze and improve the use and functionality of the Site, the Site's technical operation and the match of the Site functionality to your needs and preferences.

Juno Clinic only uses these data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. These type of aggregate data enable us to ascertain how often users use parts of the Site or the Services so that we can improve the Services.

While using the Site you and a Counsellor would likely write or say things by means of text-based communication (such as messages), verbal communication or video communication, either internally or to each other (collectively "Session Content"). The Session Content is shared with the Provider(s) that work with you. The Session Content may be used, either by itself or in conjunction with other information, for the following purposes:

• Let a Counsellor provide the service to you.
• Supervise, administer and monitor the service.
• Allow professional supervision to the Counsellor by qualified professionals.

We also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We may utilize persistent cookies to save your user credentials for future logins to the Services. Further, we may utilize session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users of the Site and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or all functionality of the Services.

We may use a third-party vendor to help us manage some of our email communications with you. While we may supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our or your Counsellor's behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you have clicked on that link, and have visited our Services. We also often receive a confirmation when you open an email from Juno Clinic if your computer supports this type of program. Juno Clinic uses this confirmation to help us make emails more useful to you.

Secure electronic messaging is always preferred to insecure email, but under specific circumstances, insecure email communication containing PHI may take place between You and Juno Clinic.

For your convenience, Juno Clinic lets you choose whether to receive email communications containing PHI. This email communication is not encrypted and may include messages from your Counsellor, appointment reminders, treatment referrals, and prescription information.

You will receive email communication from Juno Clinic and Counsellors. If you choose to receive PHI in emails, you authorize Juno Clinic to send you messages that include PHI, which may include disclosure of mental illness, substance abuse and/or other similar information. This authorization indicates you understand and accept the risks involved with insecure email communication of your PHI.

You should consider that standard email is not a secure means of communication. There is some risk that any PHI contained in email may be disclosed to, or intercepted, printed, or stored by, unauthorized third parties. Juno Clinic cannot ensure the security or confidentiality of messages sent by email.

Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, these communications will not become part of your medical record (or other appropriate treatment record) unless and until you use the Site to obtain Counsellor Services from a Counsellor.

When you use a service on the secure section of the Services to interact directly with Counsellors, some information you provide may be documented in your medical record or other appropriate treatment record, and available for use to guide your treatment.

We will not rent, sell, or share Personal Information about you with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or in such manner as is permitted or required by law or under the following circumstances:

• Counsellors. When you use the Site to access Counsellor Services, you will be sharing your Personal Information with a Counsellor. By using the Counsellor Services, you expressly consent to sharing your Personal Information with your Counsellor, and you understand that all information shared with your Counsellor is subject to your Counsellor’s professional and legal duties of confidentiality and responsibility. To increase coordination of care and reduce overhead for you, you authorize the sharing of this information with other Counsellors on Juno Clinic who you elect to contact.
• Group Sessions. If you enter a group session, any information you provide during the session, which could include posts, video, and audio, will be shared with the other group participants.
• User Profiles. User profile information, including your name, location, and other information you enter in your profile, may be displayed to your Counsellor to facilitate user interaction with the Site.
• Communications in Response to User Submissions. As part of the Site and the Services, you may receive from Juno Clinic and other users email and other communications relating to your requests, Counsellor Services, and other transactions. When you transmit information relating to your counselling needs, Juno Clinic and the Counsellor you select may send you emails and other communications that they determine in their sole discretion relate to your counselling services needs.
• Service Providers. We may employ third-party companies and individuals to process your payments, facilitate our Site Services, to perform Services-related services (including, without limitation, maintenance services, database management, web analytics and improvement of the Services’ features), or to assist us in analyzing how our Site’s Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with Laws and Law Enforcement. We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about you to comply with any and all laws, rules, regulations, directions of a government or law enforcement official, legal authorities and/or other similar bodies/authorities as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal requirements, to protect the property and rights of Juno Clinic or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. This includes, without limitation, exchanging information with Counsellors and law enforcement in response to Counsellor’ professional and legal responsibilities.
• Business Transfers. We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

PLEASE NOTE THAT ANY INFORMATION, TEXT AND IMAGES THAT YOU POST OR DISCLOSE ON OR THROUGH PUBLIC PORTIONS OF THE SITE, OR ANY OTHER PUBLIC FORUMS, BECOMES PUBLIC INFORMATION AND MAY BE AVAILABLE TO VISITORS TO THE SITE AND/OR SEARCHABLE VIA THE INTERNET. Information regarding your activities in such Services may also be available for view by other users (for example, other users may be able to view a list of all postings you have made in all available forums). We urge you to exercise discretion and caution when deciding to disclose your Personal Information through a forum or otherwise through the Site. JUNO CLINIC IS NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH A FORUM OR OTHERWISE THROUGH THE SITE OR THE SERVICES.

You may review, update, correct or delete some portions of your Personal Information in your registration profile by making the appropriate modifications in your user account settings or by contacting us at support@juno.clinic. Some Personal Information, such as your answers to online assessments, may not be updateable or deleted once submitted. If you delete certain information required to receive Services, such as a credit card on file, then you may no longer be able to receive Services and your account may be deactivated. If you would like us to remove your records from our system, please contact us and we will attempt to accommodate your request if we do not have any legal obligation to retain the records.

Please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them. We also reserve the right, from time to time, to re-contact former users of the Site. We are also not responsible for removing information from the databases of third parties with whom we have already shared Personal Information about you.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted electronically stored “personal information” (including but not limited to PHI). To the extent permitted by applicable laws, we will make such disclosures to you via email or conspicuous posting on the Services in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Services by Internet or email, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). In addition, if you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

We may offer you the opportunity to access third-party content, services, or products by linking to a third party’s website. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we may link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other services follow different rules regarding the use or disclosure of the Personal Information you submit to them. Our Privacy Policy only applies to the Services and we are not responsible for the privacy practices or the content of other websites. You should check the privacy policies of those sites before providing your Personal Information to them.

The Services are not directed to children or people under the age of 18 years. We do not knowingly/intentionally allow or request anyone under the age of 18 to participate independently and without guardian/parental consent in any of Juno Clinic’s Counsellor Services. We do not knowingly and intentionally collect personal and identifiable information from children, except in the context of a Counsellor’s consultation through the Counsellor Services when a parent is present and has consented to treatment. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at support@juno.clinic. Minors are not allowed to use the Services without parental consent and assistance. If we become aware that a user of the Services is under the age of 18 and has provided us with Personal Information without verifiable parental consent, we may delete such information from our files and may deactivate the related account.

By using the Site, you agree to the current Privacy Policy and our Terms and Conditions, into which this Privacy Policy is incorporated. We reserve the right, in our sole discretion, to modify, discontinue, or terminate the Services or to modify this Privacy Policy at any time. If we modify this Privacy Policy, we will notify you of such changes by posting them on the Services or providing you with notice of the modification. We will also indicate when such terms are effective below. By continuing to access or use the Platform after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using the Services.

We encourage you to contact us at support@juno.clinic or 6364080697, if you have any questions concerning our Privacy Policy or if you have any questions or concerns about our access, use, or disclosure of your Personal Information.

If you would like to contact us via physical mail, our mailing address is: Juno Clinic, 301, DevNibru Building, Plot No: 369, Linking Road, Khar West, Mumbai – 400052