Juno Clinic knows that You care about how information about You is used and shared and We appreciate Your trust in us to do that carefully and sensibly.
Personal Information that we might collect would include things like your name, phone number, gender, occupation, hometown, personal interests, credit card or other billing information, your email address, postal addresses, website URLs, certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a Counsellor, Your physical, physiological, psychological and/or mental health condition, your medical history and/or other such additional information required by the Counsellor which may include, but is not limited to, information of a clinical nature, previous health records, family background, etc., to enable the Counsellor to better understand your condition and tailor your appointments/sessions accordingly), and any other information or data that you provide when using the Services. If you communicate with us by, for example, email, facsimile, video conference, phone and/or letter, any information provided in such communication may be collected as Personal Information.
Juno Clinic may contact you to cancel, schedule or reschedule appointments via phone. By providing your contact information, you give your consent to Juno Clinic to leave voice messages or speak with third parties at the phone numbers provided by you. Such contact by Juno Clinic will not divulge your personal/protected health information and will be limited to confirmation or rescheduling of appointments with Counsellors. If you wish to opt out of such communications, please contact customer services at firstname.lastname@example.org.
The main reason we collect Personal Information from you is to provide you a safe, smooth, efficient, and customized user experience. The collection of Personal Information also enables our users to establish a user account and profile that can be used to interact with Counsellors and other users through the Site. We only collect Personal Information we consider important to achieve that goal. You always have the option not to provide some, or any, by either choosing not to become a registered user of the Services, or else by skipping the particular feature of the Platform for which the Personal Information is being collected. You can use some of the features anonymously, but once you become a registered user of the Platform, we will ask you to provide Personal Information, such as:
You are under no obligation to provide us with this Personal Information. We use your Personal Information to administer your inquiries. You may change some of the information that you provide. Please see “Changing or Deleting Your Information” below for further information.
Some of the Personal Information we collect from you is unrelated to your receipt of Counsellor Services from Counsellors. Examples of how we may use your Personal Information include, but are not limited to, the following:
When you use the Site, our servers or servers of third party services automatically record information that your browser sends ("Log Data"). This Log Data may include, but not limited to, information such as your computer, Internet Protocol address ("IP"), pages that you visit and the time spent on those pages, actions that you take and other statistics. We may use this information, either by itself or in conjunction with other information for the following purposes:
Juno Clinic only uses these data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. These type of aggregate data enable us to ascertain how often users use parts of the Site or the Services so that we can improve the Services.
While using the Site you and a Counsellor would likely write or say things by means of text-based communication (such as messages), verbal communication or video communication, either internally or to each other (collectively "Session Content"). The Session Content is shared with the Provider(s) that work with you. The Session Content may be used, either by itself or in conjunction with other information, for the following purposes:
We also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We may utilize persistent cookies to save your user credentials for future logins to the Services. Further, we may utilize session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users of the Site and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or all functionality of the Services.
We may use a third-party vendor to help us manage some of our email communications with you. While we may supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our or your Counsellor's behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you have clicked on that link, and have visited our Services. We also often receive a confirmation when you open an email from Juno Clinic if your computer supports this type of program. Juno Clinic uses this confirmation to help us make emails more useful to you.
Secure electronic messaging is always preferred to insecure email, but under specific circumstances, insecure email communication containing PHI may take place between You and Juno Clinic.
For your convenience, Juno Clinic lets you choose whether to receive email communications containing PHI. This email communication is not encrypted and may include messages from your Counsellor, appointment reminders, treatment referrals, and prescription information.
You will receive email communication from Juno Clinic and Counsellors. If you choose to receive PHI in emails, you authorize Juno Clinic to send you messages that include PHI, which may include disclosure of mental illness, substance abuse and/or other similar information. This authorization indicates you understand and accept the risks involved with insecure email communication of your PHI.
You should consider that standard email is not a secure means of communication. There is some risk that any PHI contained in email may be disclosed to, or intercepted, printed, or stored by, unauthorized third parties. Juno Clinic cannot ensure the security or confidentiality of messages sent by email.
Comments or questions sent to us using email or secure messaging forms will be shared with our staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, these communications will not become part of your medical record (or other appropriate treatment record) unless and until you use the Site to obtain Counsellor Services from a Counsellor.
When you use a service on the secure section of the Services to interact directly with Counsellors, some information you provide may be documented in your medical record or other appropriate treatment record, and available for use to guide your treatment.
We will not rent, sell, or share Personal Information about you with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or in such manner as is permitted or required by law or under the following circumstances:
PLEASE NOTE THAT ANY INFORMATION, TEXT AND IMAGES THAT YOU POST OR DISCLOSE ON OR THROUGH PUBLIC PORTIONS OF THE SITE, OR ANY OTHER PUBLIC FORUMS, BECOMES PUBLIC INFORMATION AND MAY BE AVAILABLE TO VISITORS TO THE SITE AND/OR SEARCHABLE VIA THE INTERNET. Information regarding your activities in such Services may also be available for view by other users (for example, other users may be able to view a list of all postings you have made in all available forums). We urge you to exercise discretion and caution when deciding to disclose your Personal Information through a forum or otherwise through the Site. JUNO CLINIC IS NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH A FORUM OR OTHERWISE THROUGH THE SITE OR THE SERVICES.
You may review, update, correct or delete some portions of your Personal Information in your registration profile by making the appropriate modifications in your user account settings or by contacting us at email@example.com. Some Personal Information, such as your answers to online assessments, may not be updateable or deleted once submitted. If you delete certain information required to receive Services, such as a credit card on file, then you may no longer be able to receive Services and your account may be deactivated. If you would like us to remove your records from our system, please contact us and we will attempt to accommodate your request if we do not have any legal obligation to retain the records.
Please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them. We also reserve the right, from time to time, to re-contact former users of the Site. We are also not responsible for removing information from the databases of third parties with whom we have already shared Personal Information about you.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted electronically stored “personal information” (including but not limited to PHI). To the extent permitted by applicable laws, we will make such disclosures to you via email or conspicuous posting on the Services in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Services by Internet or email, or any electronic storage system, cannot be guaranteed. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). In addition, if you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.
The Services are not directed to children or people under the age of 18 years. We do not knowingly/intentionally allow or request anyone under the age of 18 to participate independently and without guardian/parental consent in any of Juno Clinic’s Counsellor Services. We do not knowingly and intentionally collect personal and identifiable information from children, except in the context of a Counsellor’s consultation through the Counsellor Services when a parent is present and has consented to treatment. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at firstname.lastname@example.org. Minors are not allowed to use the Services without parental consent and assistance. If we become aware that a user of the Services is under the age of 18 and has provided us with Personal Information without verifiable parental consent, we may delete such information from our files and may deactivate the related account.
If you would like to contact us via physical mail, our mailing address is: Juno Clinic, 301, DevNibru Building, Plot No: 369, Linking Road, Khar West, Mumbai – 400052Last Updated: April 14, 2018